FAQ

"Measuring your dog's neck size is simple! Using a cloth measuring tape, encircle it around the middle of your dog's neck—the place where the collar will rest. Ensure its comfortably snug but not too tight. For an optimal fit, we recommend adding an extra 1-2 inches to the actual neck size to allow for a slight hang if that is the look, you’re after. If a flexible tape measure isn't available, use a string or similar item, wrap it around the neck, and then measure it against a rigid tape measure. In case your dog's exact neck size isn't available, we advise choosing the next larger size (e.g., if it measures at 19 inches, opt for a 20-inch collar instead of an 18-inch one). The only exception is if your dog has a slender head; in that case, ensure there's minimal slack. All collar links are available in 2-inch increments." Length:13/14/15/16/18/20/22/24/26/28/30 Inches bigger sizes available email and enquire.

Yes we can ship World wide contact us directly to see shipping prices prior at K9MOB@outlook.com

RECOMMENDED COLLAR SIZE MY DOG'S NECK IS... 13" 33CM 14"35.5CM 15" 38CM 16" 40.6CM 18" 45.7CM 20" 50.8 CM 22" 55.8CM 24"60.9CM 26"66CM 28"71.CM 30"76.2CM 32"81.2CM

WE WILL NOT PROVIDE EXCHANGES DUE TO INCORRECT MEASUREMENT UNLESS THE ITEM IS UNWORN AND IN ORIGINAL PACKAGING. CUSTOMER WILL HAVE TO PAY FOR SHIPPING IN BOTH DIRECTIONS FOR EXCHANGES. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. WE CANNOT PROVIDE REFUNDS OR EXCHANGES FOR PERSONALISED COLLARS. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. To start a return, you can contact us at K9MOB@outlook.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at K9MOB@outlook.com .Damages and issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to.